Delivery Policy
How long will it take for delivery?
Leading Catering Equipment uses third party couriers for its delivery services. Standard delivery times are Monday to Friday 9:00am to 5:00pm, Excluding Public Holidays.
Delivery times and delivery dates quoted are estimates only:
- 2-3 business days for metro Melbourne, Sydney and Brisbane
- 3-5 business days for Adelaide, Gold Coast, Wollongong and Newcastle
- 5-10 business days for Perth
- 7-10 business days for all other regional area
How will I know when delivery will be?
Normally all orders will be dispatched by our Supplier with 1-2 working days from receipt of payment. We will provide the tracking information to your email as soon as the order have been dispatched. For the large items we will request courier to call 1 hours before delivery. For the small items using the Australia Post/ Star Track/ Courier Please they will send the tracking information via email or SMS.
Delivery Dates are Not Guaranteed. All orders are delivered using a network of third-party couriers.
We will not be held responsible for delays in delivery of equipment was the delay has been caused by a third party, bad weather, or causes beyond our control or losses incurred to the customer as a result of non-delivery.
Which Couriers do we use?
- Large items our supplier will send via COPE Sensitive Freight.
- Spare Parts will use the courier such as Toll, TNT, Fastway and FEDEX or others
- Small items like Cutlery or GN Pans using Australia Post/ Star Track/ Courier Please.
We will email the tracking information once it is available.
Please check all product dimensions before ordering.
It is the customer’s responsibility to ensure that the goods ordered, are suitable for the use intended. You need to check your door clearance and any other entrances first prior purchasing.
Can you help to remove old/broken equipment or the packing materials?
Our standard delivery service does not include the above service. However we might be able to recommend some local private truck driver in VIC and NSW region and above service can be quoted and provided.
What is a Standard Deliveries? What do you mean by Kerb side?
Standard (kerbside) Deliveries mean that items will be delivered to the nearest kerbside at the address specified. Our freight drivers will position their vehicle as close as possible to the delivery address and unload the goods into a spot on the kerbside that is safe.
Standard (kerbside) Deliveries are made to the outside of your premises or a loading bay only, which is not inside any building or anywhere involves steps or stairs.
Standard delivery is usually more economic for small items and the freight charge can be quoted immediately. However Standard deliveries are cheap for a reason, they will not confirm an exact date or time of arrival and expect you to be there from 9am - 5pm.
On the other hand, if you require some help in positioning your equipment in a particular area of your premises, or help for remove old unwanted equipment, or even if you are ordering one or more large pieces of equipment, we can help you to connect with professional private drivers. Quotations will be available upon request within 1 day or 2, cost will depend on the distance and type of additional service required.
What happened if my item arrived with damage?
We strongly recommend our customer to inspect for any damages, which may have happened while in transit, as soon as the goods are delivered.
Though our warehouse teams check every single order before they are loaded onto the truck, sometimes items move around during the transit and unfortunately damages can occur. Thus please check goods once items arrive and document if there is any damages.
If you find some obvious, significant damage like a gaping hole through the box as well as your product inside of it, you have the right to reject the delivery.
If the box looks good when received, we highly recommend our customer to check the item within 24 hours and let us know if there is any transit damage. So we can help you to arrange a service call and get it sorted out for you ASAP.
Why is there a restocking fee?
Re-stocking fee may apply, usually if you change your mind about your purchase.
We never like to charge these fees and the only time we will is when we get charged by our suppliers.
Because when you change your mind about an order after it's left the warehouse and we must stop it mid delivery and send it back, or when you return equipment and it is found to be not faulty, those all created additional workload and paper work for the staff to help you resolve your request.
Most suppliers charge 20-30% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another.
Can orders be picked up?
Pick up options are available, our suppliers have warehouses in different states, and pick up details can be inquired on the phone or via live chat.
Our Clayton showroom only carries a small quantity of stock for pick up. Most of the items will need to be ordered for your collection from Clayton (VIC) if this is the preferred location. Please allow a couple of business days depends on where is the stock kept.
Pick up details will be provided once your order is paid.
Due to the covid restrictions, we are now required pick up by appointment only, that your collection will be booked for your agreed time slot in a contactless arrangement.