In case of your product was damaged during transportation, please inform us ASAP. Please note that photographic evidence of the damage or fault must be emailed to email@example.com within 3 days of receiving the product. We will help you to investigate options.
If you wish to make a warranty claim for any product you have purchase, please email a description of the fault along with the photo evidence to firstname.lastname@example.org within the warranty period.
Change of mind
In case if you changed your mind about your purchase and wish to return the product, we can only accept returns or offer refunds within 15 days of purchase. Applicable freight fees and a 20-30% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.
If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.